Mercy Health Earns Impact Award From West Michigan Works!

shana winning awardMercy Health was nominated by West Michigan Works! for its strategic partnership and collaboration with Michigan Works! to create a U.S. Department Labor Registered Medical Assistant (MA) Apprenticeship Program.

According to the Michigan Works! Association, the Impact Awards recognize significant economic accomplishments within our communities and showcase the impact of newly created jobs, transformational training and effective talent pipeline development.

Mercy Health was among the award winners that included Michigan businesses, partners, employees and Michigan Works! Agencies.

Shana Welch and Kaslena Hussey, (pictured left) representing Mercy Health, received the award on behalf of the organization during a ceremony held in Lansing, Michigan, on April 27, 2016. During the ceremony, Welch recognized the work that went into developing the program, which continues to thrive today at Mercy Health.

The Medical Assistants have been working throughout the organization for the past few months. Each quarter, the MAs work at a different site. They each began working at a the specialty site, then moving on to the primary care offices, then for the third quarter, they will be working in the Health Center sites. For the fourth quarter and final quarter until the MAs earn their certifications, they will select from available openings throughout the organization.

“Giving each MA a variety of places to experience will enable them to get a feel for which area they feel most drawn to,” said Jackie Keller, Manager, HR Business Partner, for Mercy Health. “Each office setting has a different patient population and different work needed for operations. The hope is that the MAs will walk away from their rotations with a sense of where they would like to be employed permanently once they earn their certification in the coming months.”

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