Each quarter, colleagues nominate dozens of their peers for the esteemed Colleagues Award, which honors those who embody the mission, vision and values of Mercy Health. Only a few are selected by a panel of clinical and non-clinical colleagues. Below are excerpts from the nomination forms of each of the winners:
Matthew Pent, Environmentalist, Mercy Health Lacks Cancer Center
Matthew Pent cleans Mercy Health Lacks Cancer Center with great passion for his work and with a smile on his face. Matthew is often asked to clean beyond his duties and always complies with his great attitude.
Matthew is a proud man with a kind heart for all. Several patients have commented what a nice man he is who takes pride in his cleaning. He supports Mercy Health with any decision made beyond his ability or expected.
He exemplifies communicating directly and respectfully, as he keeps front desk colleagues at Lacks Cancer Center informed of any concerns needing to be addressed.
Matthew has the trust of his colleagues and respect from supervisor, manager and director of environmental services. He has the best intentions for patients and colleagues. Matthew is a great listener, seeking to understand before speaking, and is very respectful to colleagues and patients.
If something gets missed, Matthew is the first to take responsibility and take care of what is needed done. Matthew speaks out at department meetings when equipment needs fixed, even though it might not pertain to him or his area. Matthew encourages his fellow colleagues to achieve excellence on cleaning that serves good hygiene to our patients. Matthew is a true Mercy Health Saint Mary’s success story, due to his accountability and great service in everything he does.
Beth Triezenberg, CNL, 7 Main
In her role as CNL, Beth has been an integral part of working with many very complex patient situations within the last several months on 7 Main. She demonstrates our Guiding Behaviors daily. In each complex situation, Beth meets with patients to build working relationships that involved great compassion for their situations and needs. Beth maintains patience and poise to convey her genuine caring to have their needs met and then worked diligently to come up with solutions.
In each of these scenarios, Beth built collaborative relationships with numerous disciplines to ensure patient needs were met. Beth has been the single instrumental team member to ensure that all involved are communicating, sharing knowledge and brainstorming solutions to difficult problems.
The barriers motivated Beth to focus on solutions to very complex problems. Not once did she project blame onto the patients or on any other members of the team, nor did she complain about how frustrating these patients had become. She identified next steps that she and other team members could take to come closer to determining solutions and encouraged those around her to do the same.
Once decisions were made with the interdisciplinary teams regarding patient care, Beth supported these decisions by communicating them to other floor staff and by supporting positive attitudes toward the accomplishment of these goals.
Since the opening of 7 Main, the unit has found itself as home to a significant number of challenging patients that may not always have treated staff respectfully during their stays. When patients have complaints or need to be heard regarding their concerns, Beth will meet with them to ensure that they are listened to. Beth does not shy away from having difficult conversations and will often discuss topics with patients that other staff feel uncomfortable talking about, despite that they need to be addressed. Because of her ability to address difficult conversations, she has built positive working relationships with patients unlike any other staff members, which has had a positive impact on the hospital’s ability to provide good care and health outcomes.
Beth has encouraged others around her to use this type of communication as well because she demonstrates it so frequently in her interactions.
Beth consistently builds positive working relationships with other colleagues as well as patients and their families, even when the situation is stressful, emotional, and easier left undone. Beth never takes the “easy way out” and addresses problems directly in order to facilitate a better work environment and better patient care.
Jason Zimmerman, RN, Infusion Services
In December 2015, Jason took on the role of charge nurse for the new Mercy Health Infusion Services, demonstrating exceptional leadership this past year as a key person in the opening of the new service. He has worked hard to assure patient safety and satisfaction in this new clinic.
The transition caused a lot of anxiety for patients who were experiencing a great change from their usual space and the nurses they had known–some for years. The transition was hard, but Jason was there to listen to their concerns, comfort them in the transition and gain their confidence.
Jason was able to make the adjustment for the patients more positive by being present with them, listening to their concerns, and making the environment more comfortable. He has built a trusting relationship with the patients, their family and the physicians. Jason focused on what he could do rather than what we could not accomplish. He kept the patients first and has made them comfortable in our temporary space. He listened each and every day to patients and kept calm, professional, and compassionate. He has brought his concerns to the nursing leadership to help improve the situation. Jason has remained very positive through this transition.
Jason has spent many hours listening to patients express their concerns about the change. He has remained positive and professional, kind, and does the little extra for patients making them feel heard. Jason has been a leader with the nurses as well to teach them how we care for patients in this different environment. He leads by example as well.
His humor has helped to make this situation a little lighter and keep others positive.
Jason embraced the change and took on the challenge keeping his eye on what is best for the patients.
Jason’s ability to keep calm in crisis, lead others to see what needs to be done and does it and maintain his sense of humor through all of it make him great to work with!