Mercy Health Honored as 2017 Pillar Award Winner for Evidence-based Hiring Process

Shana, Bill and John with award, resized
Shana Welch, Bill Manns and John Schwartz after receiving the Pillar Award from the Women’s Resource Center.

The Women’s Resource Center named Mercy Health as one of three recipients of the 2017 Pillar Award for its redesigned evidence-based hiring process that centers on objective tests for specific skills and standardized interview questions to assess specific competencies.

The redesign has resulted in an increase of 11 percent minority hires and reduced time to fill open positions from 37 days to 31 days. First-year turnover rates have dropped from 25.3 percent to 18.7 percent. Using our Evidence Based Selection process, last year Mercy Health hired 38% diverse candidates in a region that is only 21% non-white. A significant number of those individuals are women. We have a highly qualified diverse workforce that delivers excellent care to our patients.

The Pillar Award is given to West Michigan employers who implement best practices that empower women at work. These innovative policies and practices encourage the recruitment, retention and advancement of working women within an inclusive culture.

Mercy Health has been working to bridge these gaps for more than six years, developing an evidence-based approach to recruiting qualified candidates for hard-to-fill roles in health care, said John Schwartz, Regional Vice President and Chief Human Resources Officer for Mercy Health.

“Our hiring process is allowing us to bridge the gap between an available labor force here in West Michigan and increasing vacancies in critically needed health care jobs. We are honored by the recognition from the Women’s Resource,” Schwartz said.

Shana Welch, regional director of Talent Acquisition, accepted the award on the behalf of Mercy Health on March 9, 2017. During her acceptance remarks, Welch thanked the organizational leadership, in particular Bill Manns and John Schwartz, for supporting the diversity initiatives.

group shot, resized
Group shot of Mercy Health Human Resources With Leadership after the Pillar Awards luncheon, hosted by the Women’s Resource Center

The redesigned hiring process was featured as a best practice (pages 35-37 in the report) in the recently released report, Paving Health Career Pathways to the Middle Class, authored by the Health Career Pathways Task Force. The Task Force is part of a larger Pathways initiative by the White House’s National Economic Council, Hope Street Group and The Advisory Board Company, to boost pathways to middle class jobs. Mercy Health West Michigan joined Charlotte, N.C.; Denver, Colo.; Minneapolis, Minn.; Sacramento, Calif.; and the Bronx, Westchester, Hudson Valley and New York City, in N.Y. as HCP founding communities in the initiative. Read The Advisory Board Report here>>



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