Talent Acquisition Team Recognized for “Having a Real Impact on Patient Care”

Although patients may not come into contact with members of the Talent Acquisition team while receiving care at Mercy Health, they have this team, which is part of Human Resources, to thank in part for their quality care.

Several awards have come in this year for the Mercy Health Talent Acquisition team, showcasing their dedication to the recruitment of nurses and professional staff.

In 2017, the team was named to the Lean Human Capital by HealthcareSource’s Elite Honor Roll, a distinction earned by just three of the 75 health systems analyzed nationwide.

Additionally, Krystine Noble, talent acquisition specialist at Mercy Health, received the extra honor of being named a 2017 Elite Recruiter of the Year! This award places Noble in the top one percent of recruiters in the Lean Human Capital community. According to Shana Welch, SHRM-SCP, regional director of Talent Acquisition, Noble embodies the collaboration, creativity and compassion that the Mercy Health Talent Acquisition Team strives for.

“In healthcare, talent matters more than in almost any other industry,” said David Szary, HealthcareSource senior vice president and general manager, Recruiting Services, and founder of Lean Human Capital. “The healthcare recruitment organizations recognized on the Elite Honor Roll are having a real impact on patient care.”

To achieve the award, Mercy Health scored high on Lean Human Capital’s performance index in key areas of

  • Responsiveness,
  • Process efficiency,
  • Productivity,
  • Cost and quality of hire.

Welch agrees that the Talent Acquisition Team’s “Dedication to community engagement, and reliance to push through adversity to deliver the very best talent to care for Mercy Health patients,” has had a big effect on the hiring process.

Some of the unique programs that have set Mercy Health apart from other health systems to improve hiring and retention of colleagues include:

  • Apprenticeship Programs– Mercy Health successfully developed the first of its kind Medical Assistant Apprenticeship Program, and a Sterile Processing Apprenticeship Program is set to be introduced in January 2018.
  • Prophecy Assessments– Nursing leadership paired with HR in using the assessments to place newly hired nurses into the most suitable unit based on their personality, skills and preferences.
  • Diversity and Nursing Scholarship– The scholarship, given to 18 colleagues, helped decrease barriers to education for a largely diverse group of Mercy Health nurses.
Krystine Noble, Recruiter of the Year

“This recognition of our team has raised the bar,” said Welch. “We fully intend to strive for this every year.”

While recruiting top talent is the goal of the Talent Acquisition team, it is clear the team has some great expertise in itself.

Dee Barney, regional acquisition sourcing specialist and a close colleague of Welch’s, had this to say about her team leader: “Thank you, Shana Welch. I am so thankful that God led me to meet you and become part of the team you are leading. You have removed barriers to make sure we could come together as a team to achieve this awesome award.”

For Mercy Health colleagues, the Talent Acquisition Team’s hard work means that recruitment is more than just filling open positions. It is taking careful consideration to attract, develop and retain exceptional and committed team members that fulfill the Core Values each day, and represent the diversity of the communities Mercy Health serves.

By Kristen Burke









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