Standing-Room Only: Mercy Health Town Hall Sessions with President Gary Allore

President, Gary Allore and Kim McElhaney, Director of Perioperative Services visit during the Hackley Campus Town Hall

Nearly 250 Mercy Health Muskegon colleagues showed overwhelming support for new President Gary Allore, as he offered open dialogue, networking and fellowship during last week’s Town Hall sessions at Hackley and Mercy Campuses. Colleagues filled every seat, and gathered together in standing-room only sessions to hear from their new leader.

Formerly known as Colleague Forums, the newly designed “town hall” format  featured a brief organizational update, answers to colleagues’ questions, and an opportunity for open dialogue and conversation focused on making sure colleagues are informed and understand how their specific role positively impacts the organization.

“One of my top priorities is really getting colleagues to the place where they’re comfortable in their position during this transition, so that we can begin celebrating what’s going to be an awesome opportunity for our community,” said Gary Allore when addressing the group of 130 colleagues in the Hackley Youngberg Auditorium on Friday, January 12. In addition to colleague engagement, other priorities on Gary’s mind include patient satisfaction and enhancing the relationships with our medical staff and the community. “We can do a better job of being visible in the community so that business owners, church leaders and local officials are aware of all the great work we’re doing on behalf of patients in West Michigan,” Allore said.

Standing-room only at Mercy Campus Town Hall

During the open dialogue, colleagues asked questions, shared ideas and thanked Gary for his transparency and willingness to be open about the status of Mercy Health Muskegon. Many questions were related to jobs, construction site logistics at the Mercy Campus, as well and transitions in departments and location moves once we come together under one hospital.

Some questions were answered on the spot, but others will be addressed in follow up communications from Gary to participants who attended. “I’m going to be closing the feedback loop so that there’s no gap in the communication cycle. Attending the Town Hall sessions will give colleagues a glimpse into where we’re at, and how well we’re doing meeting the needs of our patients, since they always remain at the center of what we do,” said Gary.

Kharisma Kitchen and Laura Fitzpatrick, both of the Health Project, share in fellowship at the Town Hall

Additional Town Hall sessions are being added to the 2018 calendar, with the next one being hosted at Mercy General Campus in February. If your department is interested in hosting a Town Hall, please contact Erin Patrick, PR and communications manager, at




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