Mercy Health New Medical Center: Designed for Accessibility and Convenience

The Mercy Health Muskegon new medical center was designed to allow patients, their family members, our colleagues and volunteers the accessibility needed to safely visit our campus. As part of the community education and outreach prior to the new medical center opening, members of Mercy Health leadership have been visiting various groups to help explain ways in which the new $291M project will have a positive impact on their health care.”We want to take every opportunity we can to keep our community informed about medical center transition, job opportunities and all the great work happening at Mercy Health Muskegon,” said Gary Allore, president of Mercy Health Muskegon.

Last month, Allore along with Lon Morrisson, senior director of facilities and capital projects, held a Town Hall presentation for The Arc – an organization in West Michigan dedicated to serving the intellectually and physically disabled population. The format of the Town Hall included a short presentation, but focused on offering the majority of time for open dialogue. The clients of the Arc were interested in how the new facility was designed with the disabled in mind.

 Accessibility design features of the new medical center include:
  • Two entry points – one main entrance and one emergency entrance
  • Heated sidewalks to provide a safe entry and exit
  • Wheelchairs available onsite
  • Complimentary valet service
  • 24/7 Security escorts

Allore and Morrisson also explained the medical services available at Mercy Health that cater to all different types of patients, such as:

  • The Mercy Health Community Health Project and Community Health Workers who provide referrals for specialty medical services
  • Mercy Health Durable Medical Equipment (DME)
  • Mercy Life Counseling
  • Mercy Health Rehab Services

Additionally, Mercy Health has an experienced Translation Services team to assist the deaf, blind and/or visually impaired with navigating our campuses. The team also works with the Department of Health and Human Services (DHHS) to provide interpreters when needed.

Of the persons who attended the Mercy Health Town Hall at The Arc, 100 percent said they would recommend the presentation to other groups interested in learning more about health care in Muskegon.

“We appreciated Mercy Health’s quick response to our invitation to present. The Arc looks forward to further collaboration in the future,” said Margaret O’Toole, executive director of The Arc. “Accessible and high quality health care is paramount to a higher quality of life for people with developmental disabilities.”

If your organization is interested in hosting a Community Ton Hall, please contact Erin Patrick, regional manager of public relations and communications:

For more information on Mercy Health and patient accessibility, click here.


Share Your Thoughts

%d bloggers like this: