New Mercy Health Consumer Website to Launch This Week

This Wednesday, September 25, Mercy Health will launch our new unified consumer website. While will maintain the same URL, the site’s design has been revamped, with many improvements for patients and consumers.

Two years ago Trinity Health and representatives from ministry Regional Health Ministries (RHMs), including Mercy Health and St. Joe’s, came together to imagine and build a best-in-class website. Hours of research and user testing went into perfecting the best experience for patients and new consumers.

The new website features the following:

  • An improved user experience, based on extensive user testing and expert designers’ input
  • Simplified site architecture and improved search function; both of these will make it easier for consumers to find the information they need
  • More prominent calls to action and easier access to common tasks
  • A design that aligns Mercy Health with Saint Joseph Mercy Health System and other Trinity Health hospitals

Similar site designs have already been launched at other RHMs, including Boise, Columbus, and Fresno, with very positive responses. In Michigan, Mercy Health is rolling out the improved site design first, with southeast Michigan set to launch an aligned website later this fall.

We are proud of the work that has gone into this new consumer website design, and welcome your feedback and suggestions. After the site’s launch, please visit and share your thoughts!


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