Ashley Herbert, RN, works in the Birth Center on the Mercy Health Hackley Campus. She was the DAISY Award recipient for September 2019.
For the first-time parents who arrived at the Birth Center in July 2019, Ashley was a calming influence that the couple continues to appreciate today. Her sense of humor, expertise and compassion were also highlighted in the nomination.
However, it was when their baby had difficulties immediately following birth that Ashley became this new mom’s source of support and strength, for which she is forever grateful.
It was terrifying for the couple to see their baby in distress upon delivery. What was supposed to be a happy time quickly became traumatic.
Thankfully, this precious newborn recovered. For his safety, he was taken to the special care nursery on another floor so he could be observed and given specialized care, if necessary.
Recognizing that this new mom was seeking to blame herself for her baby’s condition, Ashley intuitively assured her that she was not responsible. Ashley helped her patient draw upon her inner strength to remain positive during that difficult time.
Today, these appreciative parents describe Ashley as “amazing” and the doctors and other nurses at Mercy Health as “exceptional.”
Congratulations, Ashley, for demonstrating how remarkable care is delivered to our patients!