Mercy Health, Saint Joseph Mercy Health System Launch Social Care Hotline to Address Community Needs

Hospital staff provide hands-on support for open enrollment, community resources

Mercy Health and Saint Joseph Mercy Health System, which together comprise the Michigan region of Trinity Health, has implemented a social care hotline to connect individuals with needed support, including access to food, transportation, health insurance, medication assistance, dependent care and more.

“As a leading Catholic health system, our mission is to be a transforming, healing presence in the communities we serve, ” said Dave Spivey, vice president of Community Health and Well Being, Trinity Health Michigan. “We know that social determinants of health, such as food insecurity and lack of health insurance, are a driving factor in poor health outcomes. The COVID-19 pandemic has escalated these challenges. Now more than ever people are struggling with job loss and other life changes and may not be sure where to begin finding needed services.”

Anyone is invited to call the hospital hotline at 1-833-247-1258 and press 2 for West Michigan or 3 for Southeast Michigan to be connected with a hospital representative who will help locate resources in their area.

With open enrollment currently taking place now through Dec. 15, 2020, staff are available to help enroll callers in health insurance programs such as Medicaid or Health Insurance Marketplace.

Since launching earlier this year, more than 5,000 people have been helped across the state by calling the hotline, with top needs including access to COVID-19 testing, transportation to medical appointments, housing support and food.

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